Privacy Policy

01.Information We Collect

We may collect personal information that you provide directly when using our website or contacting us. This may include:

• Name
• Telephone number
• Email address
• Property or service address
• Emirate or location
• Service requested
• Details included in messages or enquiries
• Appointment and booking information
• Records relating to quotations, repairs or services
• Communications between you and our team

Our online forms may request information needed to understand your service requirements and arrange an appropriate response.

02.Information Collected Automatically

When you access our website, certain technical information may be collected automatically by the website, hosting provider or technologies used to operate the site. This may include:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Approximate location derived from technical data
• Referring website
• Date and time of access
• Website interaction data
• Cookie identifiers

This information may be used for website security, functionality, troubleshooting and performance analysis.

03.How We Use Personal Information

We may use personal information to:

• Respond to enquiries
• Provide quotations
• Arrange service appointments
• Contact customers about bookings
• Deliver requested AC services
• Diagnose or follow up on service issues
• Maintain customer and service records
• Process and administer transactions
• Respond to complaints or questions
• Improve customer service
• Operate and secure the website
• Meet accounting, regulatory or legal obligations
• Protect our rights, customers and staff
• Send promotional communications where permitted

We will aim to use personal information only for purposes connected with the reason it was collected or where otherwise permitted by applicable law.

04.Legal and Regulatory Basis

Our handling of personal information is intended to comply with applicable privacy and data-protection requirements in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data where applicable. Where consent is required, we may ask for your consent before processing information for the relevant purpose. In other circumstances, information may be processed where necessary to respond to your request, provide a service, meet legal requirements, protect legitimate rights or where another lawful basis is available under applicable UAE law.

05.Marketing Communications

We may use contact information to communicate with existing or prospective customers about relevant services where permitted. Where consent is required for a particular type of marketing, we will seek it before sending such communication. You may ask us to stop sending marketing messages by contacting us or using any unsubscribe method provided with the communication. Service-related messages concerning an active enquiry, appointment or transaction are not considered promotional communications.

06.Sharing Personal Information

We do not intend to sell personal information. We may share information where reasonably necessary with service providers or third parties that assist us with business operations, such as:

• Website and hosting providers
• IT support providers
• Communication providers
• Payment or accounting providers
• Technicians and authorised subcontractors
• Professional advisers
• Government or regulatory authorities where legally required

Third parties should receive only the information reasonably necessary for the relevant purpose and are expected to handle it appropriately.

07.International Data Transfers

Some technology, hosting, communication or cloud-service providers may process or store information outside the UAE. Where personal information is transferred internationally, we will seek to handle such transfers in accordance with applicable UAE data-protection requirements, including relevant safeguards where required.

08.Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or to meet legal, accounting, contractual, warranty or dispute-resolution requirements. Retention periods may differ depending on the type of record. Information that is no longer reasonably required may be deleted, anonymised or securely disposed of, subject to legal obligations.

09.Data Security

We take reasonable organisational and technical steps intended to protect personal information against unauthorised access, loss, alteration, misuse or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should avoid sending unnecessary sensitive information through ordinary website forms or unsecured communication channels.

10.Your Privacy Rights

Subject to applicable UAE law and relevant exceptions, you may have rights concerning your personal information, including rights to:

• Request information about processing
• Access certain personal data
• Request correction of inaccurate information
• Request restriction or cessation of certain processing
• Withdraw consent where processing relies on consent
• Raise concerns regarding the handling of your information
• Exercise other rights available under applicable law

We may need to verify your identity before responding to a privacy request. Certain information may need to be retained despite a request where required by law or necessary for legitimate legal purposes.

11.Cookies

Our website may use cookies and similar technologies for functionality, security, preferences and website analysis. More information is provided in our Cookie Policy. You may be able to control cookies through your browser settings or any cookie controls made available on the website.

12.Third-Party Links

Our website may link to external services such as mapping platforms and social media websites. Those providers operate independently, and their handling of personal information is governed by their own privacy policies. We are not responsible for the privacy practices of external websites.

13.Children’s Information

Our services are intended primarily for adults arranging air conditioning services for homes, businesses and other properties. We do not knowingly seek to collect personal information from children for marketing purposes. If you believe a child has provided personal information to us inappropriately, please contact us.

14.Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technologies or legal obligations. The current version will be published on this website with the revised update date.

15.Contact Us

For questions, concerns or privacy requests, contact: